MG Cooling Systems Private Limited (“MG Cooling Systems,” “we,” “us,” or “our”) operates www.mgcoolingsystems.com (the “Site”) and provides AC, HVAC, and industrial cooling repair, installation, and maintenance services across Delhi NCR. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our Site, contact us, or use our services.

1. Information We Collect

Information you give us directly:

• Name, phone number, email address, and address when you contact us via phone, WhatsApp, our contact form, or email
• Details about your service request (e.g., AC model, issue description, location)
• Billing and shipping information, and order details, if you purchase through our Shop
• Job application details if you apply through our Careers page
• Business details if you apply to become a Service Partner

Information collected automatically:

• IP address, browser type, device information, and pages visited, collected via standard website analytics (we use Google Site Kit / Google Analytics)
• Cookies used for basic site functionality and analytics (see Section 6)

2. How We Use Your Information

We use your information to:

• Respond to service inquiries and schedule appointments
• Process orders placed through our online Shop
• Communicate with you about your service, order, or job application via call, WhatsApp, or email
• Improve our website and services based on how visitors use the Site
• Send service reminders or promotional updates, where you’ve agreed to receive them
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service technicians and staff assigned to fulfil your service request
• Payment processors, if you make a purchase through our Shop
• Brand partners (such as Helium Smart Air) where your request specifically relates to their products, and only as needed to provide the service
• Legal authorities, if required by law

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Cookies

Our Site uses cookies to improve your browsing experience and understand how visitors use our Site. You can control or disable cookies through your browser settings; note that some features of the Site may not function properly without cookies.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to our legal obligations
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us using the details in Section 9.

8. Children’s Privacy

Our services and Site are not directed at individuals under 18. We do not knowingly collect personal information from children.

9. Grievance Officer / Contact Us

For any privacy-related questions, concerns, or complaints, please contact:

Grievance Officer: Tarun Sharma, Operations Head MG Cooling Systems Private Limited 📞 +91 99901 00285 ✉️ info@mgcoolingsystems.com 📍 Gurugram, Haryana, Delhi NCR

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.